Boring But Necessary Policy Stuff


Delivery Policy

We send small orders in Australian made Ecocern envelopes made from 100% post-consumer recycled paper. Larger orders are usually sent in Australia Post Parcel Post satchels, often with salvaged cardboard and bubble wrap inside to protect your goods.

Goods are normally packed and posted to the delivery address that you supplied using Australia Post’s standard services within 1-2 business days of us receiving payment for your order. The full postage rate is automatically calculated according to the products that you’ve purchased – if you think that it’s wrong, let us know. No handling fee is charged.

Delivery within Australia can be typically be expected within 6 business days. There can be delays in postal services, if your purchase hasn’t arrived please allow an extra few days before contacting us.

For more information about delivery times visit Australia Post for domestic services. If you require an urgent delivery at an added cost, please email us at [email protected]

Downloads

Digital goods can be accesses via a link that is sent to the email address that you provided after payment has been received. A full refund will be offered for any digital purchase that is unable to be opened or downloaded by the customer.

Return / Refund Policy

If a physical product arrives in a unacceptable state by the postal or courier service, then we ask that you provide a digital photo of the damage to the product upon delivery for assessment.

If the product does not arrive for some reason, we’ll aim to find the cause of the problem and resend the product as appropriate. If the incorrect delivery address was provided, and the goods cannot be returned, then the cost must be covered by the customer. If an incorrect address was supplied and the items were returned, then postage costs need to be paid for by the customer for the item to be resent.

An order can be cancelled, with a full refund, if it has not yet been sent.

It is the customers responsibility to provide a suitable delivery destination for physical goods, a suitable mail box or undercover area that is protected from the weather. Leave a note on your order if special delivery instructions are required and we will include this on your package.

If you feel that you have a legitimate complaint to make about a product or service please contact us, and we’ll do our best to address it.

Security Policy

Shop Ethical uses the SecurePay Payment Gateway for its online credit card transactions. SecurePay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the SecurePay gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within SecurePay’s bank-grade data centre, further protecting your credit card data.
  • SecurePay is an authorised third party processor for all the major Australian banks.
  • SecurePay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Shop Ethical.

Privacy Policy

We acknowledge and are committed to protecting your privacy in accordance with the Privacy Act 1988. Personal information is not collected unless it is necessary for us to carry out functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way.

You can read more about our privacy policy here.